You can cancel your lesson using our online portal. CLICK HERE to log into the portal. Once you're logged in, click the "cancel" button on the lesson you need to miss. If eligible, the system will generate a makeup credit for your lesson. To reschedule the lesson, scroll to the "credits" section in your portal. Find the credit you'd like to use (there will likely only be one) and click the "use" button on the credit. This will take you to our self-booking system, which will walk you through the process. If you're not seeing any available times or days that work for you, please feel free to check back into the self-booking system again in a few days. New times open up regularly.

If you have any questions at all, please feel free to EMAIL US or GIVE US A CALL.

Please complete the form at this link: www.theprindleschool.com/change.

Our self-booking system is only available for re-booking single lessons (where eligible). To change your time permanently, please use the form above and we will be happy to make the changes for you whenever possible.

We recommend reviewing our PRICING and CALENDAR pages to get an overview of how our billing works.

You can view your invoices by logging into our portal and viewing your account. To log in, CLICK HERE.

If you’ve checked your account and still need help, please feel free to EMAIL US.

Our complete calendar is available at this link: www.theprindleschool.com/calendar. It shows all holidays and closings for the complete academic year.

Please read the following passage from our Terms and Conditions (available in full below):

The Student (or their Parent or Guardian) may cancel their subscription at any time with 30 days' written notice via our web portal at www.theprindleschool.com/withdraw. The Student (or their Parent or Guardian) may continue to attend lessons during the notice period for all lessons that are paid in advance.

DEFINITIONS. “The School” shall refer to Prindle Music Group, LLC (dba The Prindle School), a music school in the Pioneer Valley of western Massachusetts offering music lessons, classes, and ensembles. “The Student (or their Parent or Guardian)” shall refer to customers of The School who wish to take a program of lessons, classes, or ensembles at The School.

FREQUENCY OF LESSONS. All lessons are held once a week at the same time each week, unless listed otherwise on The School website.

FIRST-LESSON GUARANTEE. For any reason, The Student (or their Parent or Guardian) may cancel their commitment to ongoing lessons any time within 48 hours after their first lesson.

CUSTOMER PORTAL. Each Student (or their Parent or Guardian) will be assigned a user account in our Customer Portal. All changes to scheduling and billing must be done through this portal with the exception of withdrawal, which is outlined below.

SUBSCRIPTION PRICING. After an initial trial lesson, there is a $25 registration fee to initiate a program of lessons for each individual student on each instrument or subject. In addition to that fee, the Student (or their Parent or Guardian) agrees to pay a monthly subscription fee based on the number of students, length of lesson(s), and pricing tier of the selected teacher(s). Monthly fees are listed at www.theprindleschool.com/pricing. They are subject to change at any time with 60 days' notice from The Prindle School to all affected Customers. The School has established a consistent monthly payment amount for lessons. The Student (or their Parent or Guardian) will always be billed for four lessons at a time on a monthly basis. There are a total of 48 lessons in each academic year. The exact dates of lessons may not match exactly with the calendar month in which the subscription payment is due. Payments and corresponding lesson dates are regularly updated at www.theprindleschool.com/calendar.

PAYMENT AND LATE FEES. Payment is due on the 15th day of each month. A late fee of $10 will be added to any unpaid invoices on the 16th day of the month. Another late fee of $10 will be added every 30 days that an invoice remains unpaid.

PAYMENT OF COLLECTION ENFORCEMENT AND OTHER COSTS. If (a) any unpaid amount due under the above stated subscription terms is placed in the hands of an attorney or collection agency for collection or enforcement or is collected or enforced through any legal proceeding or The Prindle School otherwise takes action to collect amounts due under these terms or to enforce the provisions of these terms then the Student (or their Parent or Guardian) shall pay the costs incurred by The Prindle School for such collection, enforcement or action including, without limitation, attorneys' fees and disbursements.

WITHDRAWAL. The Student (or their Parent or Guardian) may cancel their subscription at any time with 30 days' written notice via our web portal at www.theprindleschool.com/withdraw. The Student (or their Parent or Guardian) may continue to attend lessons during the notice period for all lessons that are paid in advance in accordance with the subscription pricing listed above.

STUDENT CANCELLATIONS OF INDIVIDUAL LESSONS. No refunds or account credits are offered for lessons cancelled by The Student (or their Parent or Guardian). The Student (or their Parent or Guardian) will be allowed one makeup credit per 60-day period. This makeup credit can be used to reschedule a cancelled lesson during any open availability in the teacher's schedule. Makeup credits must be used within 120 days of issue. The Student may not hold more than 2 total makeup credits at any time. If a student cancels a makeup lesson, it cannot be re-booked. Rescheduling can be done through the Customer Portal. Makeup credits will not be issued for lessons cancelled less than 24 hours' prior to the lesson.

SCHOOL CANCELLATIONS OF INDIVIDUAL LESSONS. If we cancel your lesson for any reason other than weather, we will gladly reschedule the lesson or credit your account for the amount of the lessons, whichever you prefer.

WAIVER AND RELEASE. This release and waiver of liability [executed by the Student (or their Parent or Guardian)] of The School, as well The School’s directors, officers, agents, employees, contractors and subcontractors and their respective successors and assigns (the “Released Parties”). Student (or their Parent or Guardian) desires to be a customer of The School and desires to participate in the activities related to being a customer of The School. Student (or their Parent or Guardian) understands that covered activities include any activity one engages in while on School premises. Covered activities include, but are not limited to, attending lessons, classes, ensembles, workshops, exhibitions, performances, or socializing with other students on the premises. Student (or their Parent or Guardian) with full knowledge of his or her rights does hereby freely, voluntarily and without duress execute this Waiver and Release under the following terms: Student (or their Parent or Guardian) does hereby release and forever discharge and hold harmless the Released Parties from any and all liability, claims, damages, and demands of whatever kind or nature, either in law or equity, which arise or may hereafter arise from Student (or their Parent or Guardian) activities at or in conjunction with The School. Student (or their Parent or Guardian) understands that this release discharges the Released Parties from any liability or claims that Student (or their Parent or Guardian) may have against the Released Parties with respect to bodily injury, personal injury, illness, death, or personal property damage that may result from Student’s (or their Parent or Guardian’s) activities at or in conjunction with The School, whether caused by the negligence of the Released Parties or otherwise. Student (or their Parent or Guardian) also understands that Released Parties do not assume responsibility for or obligation to provide financial assistance, including but not limited to medical, health, or disability insurance. Without in anyway limiting the foregoing, or any other provision of this Release and Waiver liability. Student (or their Parent or Guardian) expressly agrees that no event shall Student (or their Parent or Guardian) look to the insurance carried by any contractor or subcontractor engaged by The School in connection with any liability, claims, damages or demands asserted by Student (or their Parent or Guardian).

MEDICAL TREATMENT. Student (or their Parent or Guardian) does hereby release and forever discharge the Released Parties from any claim whatsoever which arises or may thereafter arise on account of any first aid, treatment, or service rendered in conjunction with Student (or their Parent or Guardian)’s participation, activities at or in conjunction with The School or with the decision by any representative or agent of The School to exercise the power to consent to medical or dental treatment.

ASSUMPTION OF THE RISK. Student (or their Parent or Guardian) understand that, in the course of their subscription, Student (or their Parent or Guardian) may participate in activities that may be hazardous to Student (or their Parent or Guardian) and that some tools, materials and machinery of The School premises may be beyond the control of The School and the other Released Parties. Student (or their Parent or Guardian) hereby expressly and specifically assumes the risk of injury or harm in the activities of Student (or their Parent or Guardian)’s participation in activities at The School.

INSURANCE. Student (or their Parent or Guardian) understands that the Released Parties do not carry or maintain any medical, health or disability insurance coverage for any Student (or their Parent or Guardian).

RELEVANT LAW. Student (or their Parent or Guardian) expressly agrees that this release is not intended to be as broad and inclusive as permitted by the laws of the State of Massachusetts, and that this Waiver and Release shall be governed by and interpreted in accordance with the laws of the State of Massachusetts. Student (or their Parent or Guardian) agrees that in the event that any clause or provision of this Waiver and Release shall be held invalid by any court of competent jurisdiction, the invalidity of such clause or provision shall not otherwise affect the remaining provisions of this Waiver and Release which shall continue to be enforceable.

ADDITIONAL TERMS AND CONDITIONS. Student (or their Parent or Guardian) shall abide by studio policies as stated on The Prindle School website, www.theprindleschool.com.